Fibre Broadband

Supanet Fibre Optic Broadband services offer download speeds of “up to 40Mbps” and upload speeds of “up to 10Mbps”. As a business, these superfast broadband services will ultimately allow you to do more, faster. Please Note: Fibre Broadband is presently only available to a limited range of locations in the UK – see Q & A below. As with normal broadband, a standard BT line is required to deliver the service.

With Supanet Fibre Broadband You will be able to access critical business applications faster, collaborate quicker with your customers and suppliers and upload Internet pages in seconds. Fibre broadband offers faster download speeds so your business can get more out of it’s internet connection than ever before. Upload speeds are up to ten times faster than our standard ADSL broadband speeds increasing from around 1 Mbps to “up to 10Mbps”. Download speeds increase to “up to 40Mbps”.

With our Fibre Broadband services your business will be able to:

  • Collaborate at high-speed; sharing files with regional offices, partners or remote workers
  • Move your meetings online with better quality video-conferencing
  • Experience higher quality VoIP services
  • Benefit from more responsive hosted business applications such as Salesforce CRM

Selecting the right product
Supanet will help you select a product suited to your business needs. A wide range of Fibre Broadband configurations are possible with different speeds, monthly usage and contention ratios.

Download Speed
All Fibre products have a download speed of “Up to 40Mbps”. Download speeds are important for web browsing and downloading software or content from the web.

Upload Speed
Options are available with upload speed of “Up to 2Mb” or “Up to 10Mb”. High upload speeds are important when sending information from your computer to the Internet and for voice traffic.

Monthly Usage
This is the total amount of data downloaded per month. Heavy users of the internet will need to go for a package that includes a large amount as standard. Options are available 50GB, 100GB, 200GB or Unlimited.

Traffic Prioritisation with reduced contention
This option gives priority to business users during peak periods so that upload and download speeds do not fall below certain minimum limits. Such a service would be important to avoid your business being slowed down greatly during peak hours of around 5pm to 9pm. With this feature best efforts minimum downstream throughput of 12Mbps is possible.

Popular Products
Supanet Fibre Broadband 40
Maximum upload 8Mb, Download 448Kb, Monthly Usage 50Gb
Supanet Fibre Broadband 40 Plus
Maximum upload 20Mb, Download 1MB, Monthly Usage 100Gb

Fibre Broadband router – To connect your Fibre Broadband service you require a compatible router with an Ethernet WAN port that has the capability to dial PPPoE.
Static IP Addresses
Fibre broadband is also available bundled with a Business Line
Please contact us for the latest competitive prices. All prices exclude VAT. There is a setup fee of £75.

Fibre Broadband Questions and Answers

What is Fibre Optic Broadband?
BT Openreach is investing £2.5bn in the deployment of Fibre Optic Broadband across the UK between 2010 and 2015. This will reach 10 million homes and businesses by the summer of 2012 and around 16 million premises by 2015 equal to approximately two-thirds of the UK population. This will be deployed by two different means.
For around 75% of premises receiving fibre broadband, it will be delivered over Fibre to the Cabinet (FTTC) technology which will allow customers to benefit from broadband download speeds of “up to 40Mbps”, with a minimum 15Mbps, and upload speeds typically from 2Mbps and “up to 10Mbps”. The remainder usually businesses (or larger sites) will receive Fibre to the Premises (FTTP) services and rollout of this will happen sometime later.

What is Fibre to the Cabinet (FTTC)?
Fibre to the Cabinet or FTTC describes a deployment where a fibre cable runs from a BT exchange to a street cabinet that contains the Broadband equipment. From here it is linked to business premises and homes via the existing BT copper network. This then connects the home or business to Supanet’s Fibre Broadband service.

When can I get FTTC Fibre Broadband?
Over 464 exchanges will be upgraded by BT Openreach by end of 2011. Please note that not everyone connected to an upgraded exchange will be able to receive a FTTC fibre broadband service. New fibre-ready street cabinets will not be deployed in all parts of an exchange area, while other premises may not be offered FTTC fibre broadband service due to excessive line length. Also around 10% of premises are served directly from the exchange and these will not qualify for an FTTC service. These areas may be served by Fibre to the Premises (FTTP) in the future.

Why use Fibre to the Cabinet (FTTC)?
Existing broadband services provided over the BT network use traditional copper-pair cabling which was originally designed to support the telephone network. For the past ten years, the network has also proved itself able to support broadband internet connections with speeds of “Up to 24Mbps”. However, the capacity for copper cabling to transmit data at high speed diminishes according to the length of the line so most users receive speeds far below this. By using fibre optics for part of this connection, the line length is significantly reduced, enabling faster downloads and much faster uploads.

What actual speeds can I expect?
As copper cabling still accounts for the final part of your internet connection, line length is still a significant factor in determining the actual speeds you can expect to receive. It is possible to get an estimate of your likely download and upload speeds ahead of purchase based primarily on the length of the line. FTTC Fibre Broadband is designed to be a 15Mbps to 40Mbps download service If a line cannot support a speed of 15Mbps based on the line length we will be unable to provision a fibre broadband service to your premises. With prioritisation option our services will offer a ‘Best Effort Minimum Throughput’ speed of 12Mbps. The elevated “Best Effort” speed provides a prioritised traffic service to assure faster download speeds at peak times of the day.

Is Fibre Optic Broadband intended for Business or Residential users?
For both, but it is ideal for businesses. Fibre represents a major advancement in broadband technology and will offer high performance connectivity that closes the gap between shared broadband services and dedicated business connectivity products such as fibre optic Ethernet connectivity you get with Leased Lines. This will give small and midsized business customers a better service at a more affordable price.
Fibre is a premium service and will be offered as an alternative to our existing Supanet Business Broadband packages. At present very few locations can have fibre.

What do I need to consider before ordering Fibre Broadband?
a.Are you in an enabled area?
Most people are not. Fibre Broadband services are presently only available to a few sites but roll-out is happening fast over next few years. BT are carrying out a nationwide rollout with the aim of providing access to Fibre Broadband to two-thirds of UK premises by 2015. It is important to note that not everyone in an upgraded exchange area will be able to access fibre broadband services. This is due to some street cabinets in that area not being scheduled by BT to be upgraded. Also some locations within any given exchange area will not have new street cabinets installed in their vicinity. In order to receive Fibre broadband your premises will need to be connected to a street cabinet and not directly into the exchange. You will also need to be close enough to a cabinet to ensure a minimum 15Mbps service before your order can be placed.

b.Variations in download and upload speeds
We provide FTTC Fibre Broadband products as an “Up to 40Mbps” service. Speeds vary significantly depending on the length of your line from the street cabinet to your premises. Typically a Fibre Broadband service will only be offered if a minimum 15Mbps sync speed can be delivered.

c.The following conditions can affect the actual speeds received:

  • Time of day – at busy times such as early evening, connections can slow down.
  • Wireless network – a wired connection will provide the fastest speeds. Connecting a PC wirelessly can slow down your download and upload speeds depending on the router used and the location of your devices
  • Contention – as more users take up Fibre Broadband services, the speeds you experience in several months time may not be the same as those you experience initially.

d.Installation Requirements
You will need a BT line at your premises for the service to be provisioned. If you do not have one, we can make arrangements to have one installed. This will require a separate order and installation appointment. Installation of Fibre Broadband requires an onsite visit by an engineer.

How is the FTTC Fibre Broadband service installed?
If you already have an existing broadband service installed to a BT phone line, moving to fibre broadband is a simple process. Someone will need to be at the premises to allow a BT Openreach engineer onsite. The engineer will fit a new telephone face-plate at the site of the existing one and connect a VDSL modem. The VDSL modem will need to be within 1.5m of the face-plate and close to a power-supply otherwise an extension kit will be required which can be provided to you. The visit normally takes 30 minutes.

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